Travel Administrator – Japanese Speaker

About the role

We are seeking a Travel Administrator with native‑level Japanese to support travellers exploring Japan. The role is based in Bristol and works on a temporary basis, providing day‑to‑day assistance to our customers and suppliers.

Key responsibilities

• Communicate with Japanese suppliers via fax, telephone and email.
• Coordinate with the Customer Experience Team on client issues.
• Record actions in TESS, our ticketing system.
• Troubleshoot service disruptions such as earthquakes or typhoons.
• Liaise with service providers to ensure seamless delivery.
• Research and onboard new restaurant and experience suppliers.
• Respond to simple customer enquiries to maintain a positive experience.

Required profile

• Passion for helping people and a proactive improvement mindset.
• Overseas living or work experience.
• Background in customer service.
• Strong interest in travel and tourism.
• Native‑level Japanese with business‑level English (TOEIC 750+) or vice‑versa (JLPT N1).

Required skills

• Experience using CRM or reservation databases.
• Familiarity with ticketing systems (e.g., TESS).

What we offer

• Hourly rate of £14.30.
• Friday‑to‑Tuesday schedule with Wednesdays and Thursdays off.
• Opportunity to work with a dynamic travel‑focused team.