Underwriting Administrative Assistant

About the role

We are seeking an Underwriting Administrative Assistant to join a major UK insurance company in London. The role provides essential operational support to underwriting teams, ensuring policies and endorsements are processed accurately and within agreed service levels.

Key responsibilities

• Create and update documentation required for policy administration systems.
• Liaise closely with underwriters to obtain all necessary information for timely processing.
• Maintain accurate Estimated Premium Income (EPI) data in source systems.
• Perform four‑eye checks on financial data entered by offshore processing partners.
• Respond to processing and quality‑control queries within agreed SLAs.
• Ensure consistent filing of documentation and monitor personal performance against SLAs and KPIs.
• Identify and resolve data‑quality and transactional issues within set timelines.
• Support investigations of unallocated cash and outstanding debt.
• Assist with month‑end close procedures.
• Maintain system knowledge through regular hands‑on processing activity.
• Train offshore partners, new starters and other support teams as required.
• Proactively flag potential backlogs or workload pressures to management.
• Provide regular updates on progress against service levels and KPIs.
• Build strong working relationships with underwriting teams, brokers and internal stakeholders.
• Support audit activity, compliance reviews and contribute ideas for process improvement.
• Assist with ad‑hoc projects, system or process change initiatives and coach junior colleagues.

Required profile

• Strong organisational skills.
• Excellent attention to detail.
• Effective communication abilities.
• Ability to work within defined service level agreements.

Required skills

• Experience with policy administration and underwriting systems (specific tools not listed).