Underwriting Support Assistant – Renewal Connect

About the role

Markel is looking for an Underwriting Support Assistant to join its Renewal Connect team in Leeds. The role provides administrative and technical support to a busy renewals underwriting team, helping manage a large portfolio of commercial insurance renewals and serving brokers and colleagues well. It suits someone who enjoys a fast-paced environment and wants to learn from experienced underwriters, with a structured route into underwriting and funded CII qualifications.

Key responsibilities

• Provide technical and administrative support to the Renewal Connect underwriting team
• Manage and process commercial insurance renewals accurately and efficiently
• Enter and maintain information across multiple underwriting systems
• Liaise with brokers by telephone and email about renewal information
• Follow up outstanding documentation and renewal requirements
• Request and review survey reports and manage associated actions
• Manage workflow queues, diary items and post-renewal activities
• Handle internal and external queries professionally
• Support wider underwriting and business improvement projects as required

Required profile

• Previous experience in commercial insurance, underwriting support, broker operations, claims, insurance administration or financial services
• Strong organisational and workload management skills, with good attention to detail
• Good written and verbal communication and ability to prioritise competing demands
• Proactive and positive approach to teamwork
• Desirable: underwriting or underwriting support experience, Acturis experience, renewals environment experience, exposure to charity or not-for-profit risks, and interest in CII qualifications

Required skills

• Microsoft Office
• General systems skills
• Desirable: Acturis, Websure and IDEAL

What we offer

• Salary of up to £27,000 plus a 5% annual bonus
• Funded CII professional qualifications and study support
• Coaching from experienced underwriters and a track record of internal promotions
• Hybrid working (3 days office, 2 days home) after an initial six-week full-time training period; hours Monday to Friday, 9:00am to 5:00pm
• Flexible benefits and opportunities to progress to Assistant Underwriter and Underwriter