Upsell Agent – Sales & Customer Growth

About the role

We are seeking an Upsell Agent to join our sales team in Newcastle, focusing on growing existing customer accounts through proactive sales activity and relationship management.

Key responsibilities

• Manage inbound and outbound customer interactions.
• Identify and convert upselling opportunities.
• Build strong customer relationships and understand their needs.
• Achieve individual sales, revenue, margin, and productivity targets.
• Handle objections and negotiate positive outcomes.
• Maintain accurate customer records and system updates.
• Support customer retention and long‑term account growth.
• Collaborate with colleagues and other departments to meet business objectives.

Required profile

• Experience in a sales, customer service, or customer‑facing environment.
• Strong communication and relationship‑building skills.
• Ability to work towards and achieve performance targets.
• Confidence handling customer conversations and overcoming objections.
• Strong organisational and time‑management skills.
• Customer‑focused approach with a commercial mindset.
• Ability to thrive in a fast‑paced environment.

What we offer

• Competitive salary with an excellent commission structure and uncapped earning potential.
• 25 days annual leave plus bank holidays.
• Employer pension contributions.
• Personal healthcare plan and Employee Assistance Programme with 24‑hour GP access.
• Group Income Protection.
• Training and development opportunities, including personalised career pathways.
• Supportive and collaborative working environment and company social events.