Veterinary Receptionist (Client Care Assistant)

About the role

As a Client Care Assistant you will be the first point of contact for clients visiting or calling the practice. You will deliver exceptional care to clients, patients and colleagues while ensuring the smooth operation of the reception area.

Key responsibilities

• Greet clients on arrival and keep client records up to date.
• Tri­age emergency appointments, contact clients and rearrange slots as needed.
• Manage the practice diary to optimise appointment availability according to team skill‑sets.
• Answer phone calls, manage messages and ensure online booking slots are available.
• Process repeat prescription orders and handle online appointment bookings.
• Work collaboratively within a supportive team environment.

Required profile

• Excellent client‑facing care with strong reception skills.
• Good numeracy and the ability to stay calm under pressure.
• Team player who is flexible, willing to learn and can prioritise tasks.
• Previous veterinary receptionist experience is desirable but not mandatory.

Required skills

• Experience using online appointment booking systems.

What we offer

• Health Cash Plan from day one and 24/7 wellbeing support.
• Life Assurance at 3× salary.
• 5 weeks annual leave plus bank holidays, increasing with service.
• Paid ‘Day for You’, Cycle to Work scheme, season ticket loans and product discounts.