Veterinary Receptionist

About the role

Are you ready to put pets first? Join our team as a Veterinary Receptionist at Battle Flatts Veterinary Centre. You will work across multiple practice sites on a permanent contract, delivering a warm and professional client experience.

Key responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to client queries via phone, email and in‑person with professionalism.
• Greet and register new clients, ensuring a welcoming atmosphere.
• Process insurance forms and manage related paperwork.
• Dispense medications as required and maintain accurate records.
• Process payments and manage financial transactions.
• Provide empathetic support to clients during stressful situations.
• Organise patient information using the in‑house system.
• Liaise with other veterinary practices to address patient needs.
• Manage debt, refund and belongings communications.

Required profile

• Previous experience in a receptionist or client‑focused role (veterinary experience a plus).
• Resilience and ability to handle emotional situations with kindness.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service experience.
• Positive attitude and strong teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Required skills

• Microsoft Office
• Database systems

What we offer

• Salary aligned with the National Minimum Wage.
• Five weeks' annual leave (pro rata) plus bank holidays.
• Staff discount scheme on veterinary bills and care.
• Discounts on Animed Direct pet medicines, products and food.
• Employee Assistance Programme for wellbeing support.
• Clear career pathway with training courses for receptionists.