Vice President, Global Customer Success – Continental Europe

About the role

The Vice President, Global Customer Success for Continental Europe will own and grow strategic client relationships across multiple regions. Reporting into the Global Commercial function, this senior leader will shape commercial strategy, drive performance and ensure long‑term partnership value.

Key responsibilities

• Develop and continuously evolve a Customer Key Account Plan to drive growth, retention and satisfaction.
• Lead global client strategy, aligning GXO solutions with client priorities and supply‑chain challenges.
• Maintain full visibility of account performance, including revenue, margin, contract status and operational footprint.
• Identify and execute growth opportunities such as cross‑sell, expansion and new service offerings.
• Own end‑to‑end contract renewals, including strategy, risk management and commercial negotiations.
• Build and manage senior client relationships from C‑suite to operational levels, acting as a trusted advisor.
• Lead global governance activities, including QBRs and executive steering committees.

Required profile

• Proven senior leadership experience managing global accounts with revenues of $300 m–$600 m+.
• Strong commercial acumen with joint P&L accountability.
• Excellent executive presence and ability to influence senior stakeholders.
• Track record of delivering measurable business outcomes and driving growth.
• Experience in logistics, supply‑chain or related industries is advantageous.

Required skills