Visual Merchandising Supervisor – Regent Street, London

About the role

Supervisor SKIMS is a solutions‑oriented brand creating the next generation of underwear, loungewear, and shapewear. As a Supervisor, you drive daily results and lead moments on the sales floor. You’re a role model for delivering excellent customer experiences and help create a high‑performing, inclusive, and cohesive environment.

Key responsibilities

• Lead with a Customer‑Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When assigned as the Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
• Execute daily operational priorities, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach team members on selling behaviours, product knowledge, and styling support that connect product features to customer needs.
• Provide feedback and support individual growth, encouraging learning agility within the team.
• Facilitate training and onboarding of new team members and reinforce standards, brand values, and store policies.
• Maintain strong product knowledge and support product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPI goals by tracking sales performance, setting goals, and celebrating wins.
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Proactively resolve customer issues with empathy, speed, and ownership.

Required profile

• Previous experience in a supervisory or management role in retail, preferably in fashion.
• Passion for the SKIMS brand and its mission of innovation and inclusivity.
• Strong ability to lead by example and motivate a team in a fast‑paced environment.
• Excellent communication and interpersonal skills.
• Ability to use sales data and feedback to improve team performance and drive business results.
• Strong attention to detail and ability to uphold visual and operational standards.
• Physical ability to stand, move around the store, bend, reach, stretch and lift items up to 40 pounds throughout the shift.
• Open availability to work evenings, weekends, holidays, and overtime as needed.