Voids Coordinator – Social Housing (Kingston)

About the role

The Voids Coordinator will support the branch’s voids contracts within the social housing sector, acting as the main point of contact for families, suppliers and sub‑contractors. You will ensure that all move‑in faults are resolved quickly and that works are completed to the required standard.

Key responsibilities

• Liaise with families and the supply chain to deliver a prompt after‑sales/maintenance response.
• Monitor move‑in faults and ensure corrective works are finished within agreed timescales.
• Arrange materials and labour before work starts and keep documentation up to date.
• Work closely with the Void Supervisor, Area Manager and Operations Manager.
• Process payments and produce accurate void‑delivery paperwork.

Required profile

• Previous experience in social housing, preferably with voids management.
• Highly organised with strong time‑management and communication abilities.
• Comfortable working in a fast‑paced, ever‑changing environment.
• Experience updating spreadsheets, filing and emailing.
• Familiarity with a CRM system.

Required skills

• Excel (or equivalent spreadsheet software).
• CRM system usage.

What we offer

• Competitive salary £30,000‑£35,000 per year, dependent on experience.
• Full‑time permanent contract.
• Opportunity to develop customer‑service and organisational skills within a modern, forward‑thinking business.