Welfare Services Team Leader

About the role

We are looking for an experienced and compassionate Welfare Services Team Leader to join a leading charitable organisation in London. The role involves leading a dedicated welfare team, overseeing high‑quality support services and delivering positive outcomes for individuals facing financial, health or family challenges.

Key responsibilities

• Lead, motivate and support a team of case managers through regular one‑to‑one meetings, team meetings and performance reviews.
• Monitor workloads, allocate cases effectively and ensure timely, person‑centred support plans.
• Identify training and development needs, support recruitment, onboarding and induction activities.
• Provide guidance on complex and sensitive welfare cases, ensuring fair and policy‑compliant grant decisions.
• Maintain accurate case records, GDPR compliance and produce performance and outcome reports.
• Develop internal and external learning programmes and stay up‑to‑date with welfare, benefits, mental health and safeguarding best practice.

Required profile

• Proven experience managing or supervising a team within welfare, social care, charity or related services.
• Demonstrated ability to support vulnerable individuals through advice, welfare or case management.
• Strong communication and stakeholder engagement skills with empathy and professionalism.
• Excellent organisational abilities and capacity to balance competing priorities.
• Knowledge of safeguarding, benefits, grants and charitable service delivery.

Required skills

What we offer

• Hybrid working (office and remote) in London.
• Full‑time fixed‑term contract until 31 March 2027.
• Competitive salary up to £40,000 per annum.
• Opportunity to lead a dedicated team and make a meaningful impact in a charitable environment.