Written Administrator – Office Based in Denton

About the role

You will join the back‑office team at Debt Recovery Plus (DRP) to manage written communications related to Parking Charge Notices. The position involves handling enquiries, processing case administration throughout the lifecycle, and supporting the smooth operation of the office.

Key responsibilities

• Deal with written communication from customers and clients, reviewing and actioning accounts accordingly.
• Reply using standard templates and compose bespoke responses where required.
• Process client requests to cancel or re‑issue Parking Charge Notices.
• Assist with opening post, scanning documents onto accounts, and maintaining accurate records.
• Review and approve car‑park images to confirm contraventions.
• Provide additional support for any duties within the scope of the role.

Required profile

• Strong moral compass and commitment to DRP values and ethics.
• Integrity, honesty, and an inclusive, collaborative team attitude.
• Positive, flexible, and adaptable mindset with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to work under pressure, manage multiple tasks, and work autonomously.
• Proven experience in a fast‑paced, dynamic environment.
• Strong planning, organisational, and prioritisation abilities.

Required skills

What we offer

• Welcoming working environment with casual dress code.
• Hastee pay (access to salary before payday).
• Free fruit and drink on site.
• Employee assistance programme.
• Company pension and colleague perks scheme.
• Christmas savings scheme.
• Free on‑site parking.
• Death in service benefit.