12‑Month Contract Customer Service Specialist

About the role

This is a full‑time, 12‑month fixed‑term position based in Hayes, South East England. You will work on‑site five days a week, from 8:30 am to 4:30 pm, acting as the primary point of contact for assigned customers and supporting event‑related activities.

Key responsibilities

• Serve as the operational liaison for assigned customers, delivering timely and professional communication.
• Prepare status reports, organise meetings and ensure all customer communications meet agreed standards.
• Coordinate customer‑facing activities throughout the event lifecycle, working closely with Event Managers, Production, Engineering, Supply Chain and Logistics.
• Monitor operational progress, flag risks, and escalate issues that could affect customer commitments.
• Handle customer complaints, warranty claims and quality investigations in line with company procedures.
• Collaborate with cross‑functional teams to capture recurring issues and support continuous‑improvement initiatives.

Required profile

• Ability to work on‑site five days a week, adhering to the 8:30 am‑4:30 pm schedule.
• Strong written and verbal communication skills for professional customer interaction.
• Experience in coordinating operational activities and managing customer expectations.
• Attention to detail when preparing reports, quotations and invoices.

Required skills

What we offer

• Fixed‑term 12‑month contract with the possibility of extension to two years based on business needs.
• Opportunity to work within a dynamic team handling diverse customer and event projects.