1st Line Application Support Engineer (Hybrid)

About the role

We are looking for a 1st Line Application Support Engineer to join a fast‑moving FinTech product team in Glasgow. The role is hybrid and involves handling incidents and service requests for a high‑volume, business‑critical financial platform used by global clients.

Key responsibilities

• Log, categorise and triage incoming incidents and service requests.
• Perform initial investigation and troubleshooting, escalating when necessary.
• Maintain accurate ticket updates, including customer communication and root‑cause analysis.
• Support releases and configuration changes following change‑management processes.
• Carry out routine maintenance and proactive system health checks.
• Participate in a 24 × 7 on‑call support rota.

Required profile

• Proven commercial 1st line application support experience.
• Strong ticket‑management and prioritisation skills.
• Confident troubleshooting mindset with solid evidence‑gathering ability.
• Clear written and verbal communication skills.
• Comfortable working to SLAs in a fast‑paced environment.

Required skills

• Basic SQL knowledge for investigation and querying.
• Exposure to Windows Server.
• Familiarity with IIS.
• Experience with Azure environments.

What we offer

• Up to £30,000 salary.
• 26 days annual leave plus public holidays and your birthday off.
• Private healthcare and life assurance.
• Performance‑based bonuses.
• Structured learning and development opportunities.
• Additional lifestyle benefits and a supportive, inclusive culture.