1st Line IT Support Engineer (Contract)
Proactive Appointments · Crawley
Job description
About the role
We are looking for a customer‑focused 1st Line IT Support Engineer to join our team on a contract basis. You will be the first point of contact for users, handling tickets, keeping queues under control and taking part in small IT projects that add variety to the day.
Key responsibilities
- Deliver exceptional customer service as the initial contact for IT queries.
- Manage, resolve and document 1st line support tickets.
- Maintain organised ticket queues and ensure timely progress.
- Troubleshoot hardware, software and Microsoft 365 issues.
- Support the rollout of small IT projects and technology deployments.
Required profile
- Previous experience in a 1st line or Service Desk role.
- Excellent communication and customer‑service skills.
- Proactive attitude with strong attention to detail.
- Enjoys working as part of a busy, supportive team.
Required skills
- Microsoft 365
What we offer
- Contract rate of £180‑£200 per day.
- Potential for long‑term contract continuation.
- A mix of business‑as‑usual support and project work.
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Published 1 month ago
Expires 3 days from now
33 views · 0 interested
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Proactive Appointments
Crawley