1st Line IT Support Engineer

About the role

We are looking for a motivated 1st Line IT Support Engineer to join a growing IT services provider in Edinburgh. You will be the first point of contact for users, handling day‑to‑day technical issues and delivering high‑quality customer service.

Key responsibilities

• Receive and log support requests via phone, email and ticketing system.
• Troubleshoot desktops, laptops, printers, Microsoft 365, user accounts and basic networking.
• Provide regular updates to users and escalate complex issues when required.
• Maintain and update internal technical documentation.
• Identify recurring problems and suggest improvements.

Required profile

• Minimum 2 years experience in an IT support or service‑desk role.
• Strong communication and customer‑service skills.
• Ability to manage multiple tickets and work well in a team.
• Positive, proactive attitude and willingness to learn.

Required skills

• Windows 10/11
• Microsoft 365
• Active Directory / Entra ID
• SharePoint
• VoIP systems
• Mobile device setup and support
• Basic networking
• macOS
• Printers and desktop hardware

What we offer

• Career progression and competitive benefits.
• On‑site work Monday‑Friday in Edinburgh.
• Ongoing training and development.