1st Line Support Analyst
Proactive Appointments · London
Job description
About the role
Our client in Central London is seeking an experienced 1st Line Support Analyst to provide on‑site technical assistance. The position is outside IR35, full‑time on‑site five days a week, and starts with an initial four‑week contract that may be extended.
Key responsibilities
- Provide first‑line support for Windows 11 desktops, laptops and iPhone devices.
- Manage user accounts and permissions in Active Directory and Office 365.
- Diagnose and resolve hardware, software and connectivity issues.
- Escalate complex incidents to higher support tiers when necessary.
- Maintain documentation of support activities and solutions.
Required profile
- Proven experience in a 1st line IT support role.
- Strong customer‑focused attitude and ability to work under pressure.
- Willingness to work on‑site in a fast‑paced environment.
Required skills
- Windows 11
- Active Directory
- Office 365 (O365)
- Laptop support
- iPhone support
- Adobe (nice to have)
What we offer
- Competitive daily rate of £130‑£170.
- Immediate start with potential for contract extension.
- Experience working with a dynamic London‑based IT team.
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Published 1 month ago
Expires 4 days from now
27 views · 0 interested
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Proactive Appointments
London