1st Line Support Engineer – Hybrid – Stevenage

About the role

We are a start‑up Managed Service Provider seeking an experienced 1st Line Support Engineer to join our friendly, relaxed team. The role offers a hybrid working pattern, allowing you to split your week between the office and home while supporting our clients in the Stevenage area.

Key responsibilities

• Provide first‑line technical assistance to end‑users via phone, email and remote tools.
• Troubleshoot hardware, software and network issues in a timely manner.
• Log and manage incidents using the company ticketing system.
• Escalate complex problems to second‑line engineers when necessary.
• Maintain clear communication with users and document resolutions.

Required profile

• At least 1 year of experience working in a Managed Service Provider environment.
• Residence within 10 miles of Stevenage.
• Strong customer‑service orientation and ability to work independently.
• Willingness to work three days on‑site and two days remotely (or fully on‑site if required).

Required skills

What we offer

• Friendly, supportive work environment.
• Opportunities for learning and professional development.
• Hybrid working model (3 days office, 2 days home).
• Competitive salary range.