365 Email & App Support – 12‑month Fixed‑Term Contract

About the role

This is a 12‑month fixed‑term position providing desktop and application support for a multi‑site organisation. You will be the first point of contact for end‑users, handling requests via the IT Support mailbox and delivering both on‑site and remote assistance.

Key responsibilities

• Provide first‑line support for Windows 11/10/7, macOS and Microsoft 365 services.
• Manage user and group lifecycle in Azure AD and Microsoft 365, including approvals.
• Troubleshoot email issues using Mimecast and Exchange Online.
• Ensure new laptops are enrolled in Intune and maintain on‑premise Active Directory.
• Support a range of internal applications such as Deskbird, KnowBe4, Sophos, Synology NAS, Microsoft Dynamics, Ubiquiti Wi‑Fi, Meraki devices and CodeTwo email signatures.
• Maintain the IT Support mailbox, respond to tickets promptly and use standard email templates.
• Liaise with Engineering for escalations, Wi‑Fi, imaging, software deployment and server‑room tasks.
• Administer starter and leaver processes, keep documentation up to date and manage distribution lists.
• Monitor printer consumables, order licences (Adobe, Microsoft 365) and ensure stock levels.

Required profile

• Proactive attitude with the ability to work on‑site in Hemel Hempstead and remotely for global offices.
• Strong organisational skills to keep the support mailbox and documentation tidy.
• Effective communication for ticket handling and cross‑team collaboration.

Required skills

• Windows 7/10/11 desktop support
• macOS support
• Microsoft 365 administration (Exchange, Entra, Intune)
• Active Directory management
• Mimecast email security
• Intune device enrollment
• Deskbird scheduling tool
• KnowBe4 security awareness platform
• Sophos endpoint protection
• Synology NAS administration
• Microsoft Dynamics CRM
• Ubiquiti networking equipment
• Meraki device awareness
• CodeTwo email signature management

What we offer

• Salary £30,000‑£35,000 per year
• Free lunch and refreshments, pizza Fridays and chocolate draws
• Free parking, fruit and snack provision
• Break‑out room and flexible working hours