Account Coordinator – Construction & Infrastructure

About the role

As an Account Coordinator in our Construction & Infrastructure team, you will work closely with our customers to deliver outstanding service. You’ll ensure day‑to‑day operations run smoothly through effective organisation and prioritisation of your workload while managing ad‑hoc queries and solving problems to create good outcomes today and even better outcomes for the future.

Key responsibilities

• Build and maintain relationships with a set customer base.
• Respond efficiently to customer requests via phone or email in line with departmental KPIs.
• Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
• Process customer purchase orders accurately and manage spend according to specific requirements.
• Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
• Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
• Collaborate with Reconomy field‑based teams to deliver improved commercial and environmental performance.
• Maintain up‑to‑date knowledge of sector products, services, and industry trends to benefit our customers.
• Record, update, and maintain customer data and interactions using Salesforce.

Required profile

• Enthusiastic and customer‑focused with a drive to deliver exemplary service.
• Organised and proactive in managing workloads.
• Creative problem‑solver confident to suggest effective solutions.
• Team player who supports colleagues across departments.
• Results‑oriented, aiming for satisfied customers and achievement of KPIs.
• Motivated for personal career growth and team achievements.
• Competent in Microsoft Office applications.

Required skills

• Microsoft Office
• Salesforce

What we offer

• Financial perks: pension scheme, length of service rewards, and referral bonuses.
• Exclusive discounts via MyPerks, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing benefits including flu jabs, eye‑care vouchers, and an Employee Assistance Programme.
• Mental health support with confidential counselling, MyPerks Wellbeing Centre, and trained Mental Health First Aiders.
• Family‑friendly policies such as enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement through volunteer days and collaboration with local charities.
• Generous holiday entitlement starting at 23 days, rising to 25 after two years, with buy/sell options.
• Employee voice initiatives via regular “My Voice” surveys and follow‑up check‑ins.