Account Manager (Cambridge)

About the role

We are seeking an experienced Account Manager based in Cambridge to oversee the performance of allocated client accounts. The role focuses on nurturing relationships, ensuring client satisfaction, and driving profitable growth while managing contracts and delivering results.

Key responsibilities

• Maximise the profitability of assigned contracts and deliver required results.
• Develop and maintain strong relationships with clients and internal stakeholders to meet client KPIs.
• Deliver services within budget, contract requirements, and client satisfaction by guiding team members.
• Conduct regular on‑site client visits to identify and resolve any issues.
• Monitor competitive activities within accounts and prevent attrition.
• Resolve personnel or performance issues proactively.
• Lead account development plans and support change‑management processes.
• Work flexibly, including overnight or weekend assignments and extensive travel.
• Prepare and submit reports within agreed timeframes.
• Act always in the best interest of the business.

Required profile

• Demonstrable experience in a similar or equivalent account management role.
• Strong commercial acumen.
• Excellent communication and reporting abilities.
• Self‑motivated, confident, and approachable with a flexible, ‘can‑do’ attitude.

Required skills

• Proficiency with Microsoft Office.
• Experience using CRM systems.
• General IT literacy.

What we offer

• 20 days holiday plus bank holidays.
• Modern office with on‑site gymnasium.
• Access to training and development programmes.
• Regular company events.
• Supportive, values‑driven culture.