Account Manager – IT Channel (Midlands/North England)

About the role

We are seeking an experienced Account Manager to own and grow an existing portfolio of customers across the Midlands and the North of England. The role focuses on retention, relationship development and commercial growth through cross‑sell and up‑sell opportunities within the Microsoft Cloud, Managed Services and Professional Services space.

Key responsibilities

• Manage and develop a portfolio of existing customer accounts.
• Build trusted relationships with key customer stakeholders.
• Drive retention and long‑term customer satisfaction.
• Identify and convert cross‑sell and up‑sell opportunities.
• Conduct regular account reviews and develop growth plans.
• Collaborate closely with technical, sales and delivery teams.
• Maintain accurate pipeline, forecasting and account information in the CRM.
• Ensure customers receive a consistent, commercially valuable service.

Required profile

• Previous experience working within the IT channel (mandatory).
• Proven track record in account management, customer success or client management.
• Strong record of customer retention, cross‑selling and up‑selling.
• Commercial awareness and stakeholder management skills.
• Excellent communication and relationship‑building ability.
• Full UK driving licence.

Required skills

• Microsoft Cloud
• Managed Services
• Professional Services
• IT services
• Cloud solutions
• Microsoft technologies
• CRM systems

What we offer

• Permanent role with a salary up to £45,000 base plus bonus and benefits.
• Opportunity to inherit existing relationships and grow them through a consultative approach.
• Long‑term career development and strong internal support.
• Exposure to a broad range of cloud, managed and professional services solutions.