Account Manager

About the role

We are looking for an Account Manager to own a portfolio of school and multi‑academy trust customers, driving retention, renewals and growth while helping schools achieve better outcomes with our adaptive learning platform.

Key responsibilities

• Manage a portfolio of schools and trusts, building trusted relationships with teachers, literacy leads and senior leaders.
• Understand each customer’s priorities, challenges and success criteria to guide strategic conversations.
• Lead renewal cycles, negotiate pricing and contract terms, and maintain accurate forecasts.
• Identify at‑risk accounts early and take decisive action to minimise churn.
• Collaborate with internal product, implementation and support teams to deliver an excellent customer experience.
• Drive net revenue retention and contribute to overall sales targets.

Required profile

• Proven experience in B2B account management or sales, preferably within education or SaaS.
• Strong commercial mindset with a track record of meeting or exceeding revenue targets.
• Excellent communication and relationship‑building skills with senior educational stakeholders.
• High level of ownership, accountability and ability to work autonomously.

Required skills

What we offer

• Hybrid working based in London.
• Four‑day week with 100 % pay for 80 % of time.
• Salary £40,000‑£50,000 plus OTE, dependent on experience.
• Supportive, high‑performance culture focused on impact and growth.