Account Manager

About the role

We are seeking an experienced, commercially driven Account Manager to join our fast‑growing London business. You will be the primary contact for a portfolio of key accounts, responsible for retaining and expanding revenue while delivering exceptional service. The role is proactive, focusing on relationship building and identifying growth opportunities.

Key responsibilities

• Manage and develop a portfolio of existing accounts, building long‑term relationships with key stakeholders.
• Identify upsell and cross‑sell opportunities and grow revenue in line with targets.
• Serve as the main point of contact for clients, handling queries, resolving issues and ensuring high service standards.
• Conduct regular account reviews, presenting performance data and strategic recommendations.
• Collaborate with internal sales, product and operations teams to meet and exceed client needs.
• Maintain accurate records of account activity, pipeline and forecasting using CRM tools.
• Stay informed on market trends, competitor activity and industry developments relevant to clients.
• Represent the business at client meetings, events and presentations as required.

Required profile

• Proven experience in account management, client success or a similar commercial role, preferably B2B.
• Demonstrable track record of retaining and growing accounts with measurable revenue results.
• Excellent communication and relationship‑building skills, confident engaging senior stakeholders.
• Strong commercial acumen with the ability to spot and act on revenue opportunities.
• Highly organised, able to manage a large portfolio without dropping the ball.
• London‑based or able to commute to London regularly.

Required skills

• Proficiency with CRM systems and ability to use data for decision‑making and reporting.

What we offer

• Competitive salary of £60,000‑£75,000 per year, dependent on experience.
• Opportunity to work in a dynamic, fast‑growing company with a clear impact on client success.
• Collaborative environment with cross‑functional teams.