Account Manager

About the role

As an Account Manager you will be responsible for managing and growing customer relationships, acting as the primary point of contact for strategic accounts, ensuring customer satisfaction, driving renewals, and identifying new revenue opportunities through upselling and cross‑selling. This hybrid role is based in our Newcastle office.

Key responsibilities

• Conduct regular check‑ins and business reviews, develop stakeholder engagement plans, and attend C‑Level meetings to align with customer strategic objectives.
• Qualify decision‑making processes, assess pain points, and drive upsell and cross‑sell opportunities to expand revenue within key accounts.
• Support renewals and contract negotiations, prepare quotes, manage pricing discussions, and collaborate with Rev Ops and Deal Desk for approvals.
• Work closely with sales counterparts to demonstrate product value, develop ROI and business case proposals, and ensure high renewal and retention rates.

Required profile

• Bachelor’s degree in Business, Marketing or related field (MBA preferred).
• Extensive experience in account management, customer success or similar roles within technology, SaaS or service industries.
• Knowledge of the maritime industry and experience in crewing, training or QHSE departments.
• Proven track record of managing high‑value client accounts and driving revenue growth.
• Strong leadership, cross‑functional collaboration and ability to travel domestically and internationally.