Account Manager – Mid‑Tier Customer Portfolio (Northampton)

About the role

The Account Manager will be based in Northampton and work primarily in the field, meeting mid‑tier customers across the East Midlands. You will own the collaborative relationship with each client, driving retention, upselling and cross‑selling while travelling to customer sites as required.

Key responsibilities

• Manage a portfolio of mid‑tier customers and act as their primary point of contact.
• Liaise with internal teams such as Customer Services, Operations, Pricing, Accounts and IT to improve the overall customer experience.
• Answer customer queries, identify new business opportunities and generate additional sales through upselling and cross‑selling.
• Conduct regular business review meetings, presentations and provide accurate status reports on account performance.
• Maintain and improve profitability of each account through commercial rate reviews and cost management.
• Support the sales team in onboarding new mid‑tier customers and ensure adherence to payment terms.

Required profile

• Minimum 3 years of consultative selling experience at board level.
• Proven track record as an Account Manager, Sales Manager or in a similar client‑facing role.
• Demonstrated ability to build long‑lasting customer relationships and act as a trusted advisor.
• Strong presentation, negotiation and influencing skills with senior stakeholders.
• Excellent organisational and time‑management abilities.

What we offer

• Excellent salary package.
• Car allowance.