Account Manager - Software House

About the role

The Software House is seeking an Account Manager to nurture existing client relationships and uncover new revenue opportunities. You will act as the primary point of contact, ensuring client satisfaction while contributing to the company’s market growth.

Key responsibilities

• Respond to ad‑hoc client requests and generate work orders.
• Develop proposals for non‑standard client requests, outlining scope, costs and benefits.
• Contact clients before annual contract renewals to assess needs and recommend system or support changes.
• Represent Account Management and Business Development in weekly meetings with Support and Finance teams, escalating issues as needed.
• Create client case studies, news items, testimonials and articles, and coordinate distribution to target audiences.
• Produce regular tweets on industry news and leverage LinkedIn to support business development and networking.

Required profile

• Minimum 2:ii (ideally 2;i) degree in business or marketing, preferably from a Top 30 UK university.
• 2+ years of experience in an Account Executive, Account Management, New Business or Marketing role.
• Analytical mindset with strong commercial awareness.
• Excellent communication skills.

Required skills