Account Specialist - Global Benefits Management

About the role

Mercer is looking for an Account Specialist to join its Global Benefits Management team at Mercer Marsh Benefits. The role supports the Account Management team in delivering high-quality client service across global accounts and suits an early-career professional interested in client support, data analysis and project coordination. It is based in Bristol, Glasgow or London on a hybrid basis, with 3 days per week in the office.

Key responsibilities

• Support Account Managers with day-to-day client account activity
• Liaise with internal teams across local and global locations
• Help prepare for and support client calls, including tracking actions and follow-ups
• Assist with monitoring timelines, deliverables and priorities
• Review data to identify key themes, trends and insights
• Maintain accurate records, documentation and status updates
• Use technology and business systems effectively to support reporting and workflow management
• Contribute to efficient coordination across accounts and projects

Required profile

• Strong organisational and project management skills
• Interest in analysing data and identifying trends
• Attention to detail and ability to manage multiple priorities
• Good communication and collaboration skills
• Proactive, dependable and adaptable approach
• Willingness to learn in a fast-paced client environment
• Nice to have: existing international benefits experience, with working knowledge of international employee benefits such as pensions, risk benefits and medical

Required skills

• Confidence using technology and digital tools
• Data review and trend identification