Administration Assistant (Customer Focus)

About the role

We are looking for a highly organised Administration Assistant to support customers through the enquiry, quotation, ordering and delivery process. You will act as the main point of contact, ensuring orders are processed efficiently and customers receive timely updates. The role sits at the heart of a fast‑paced business, helping to maintain strong relationships with customers, suppliers and internal teams.

Key responsibilities

• Process all orders using Dynamics 365 and keep customers informed of status and delivery dates.
• Coordinate special delivery requirements and communicate any changes.
• Maintain accurate project records, including notes, quotations and supporting documentation.
• Prepare and issue quotations together with relevant technical documentation.
• Support the Product Manager with stock forecasting and availability planning.
• Monitor customer credit applications and resolve credit blocks that could delay orders.
• Identify operational challenges, suggest improvements and escalate where necessary.
• Build and maintain strong working relationships with customers, suppliers and internal departments.

Required profile

• Excellent communication and relationship‑building abilities.
• Strong organisational skills with meticulous attention to detail.
• Customer‑focused mindset with a passion for delivering outstanding service.
• Ability to manage multiple tasks, prioritise effectively and work under pressure.
• Proactive problem‑solving attitude and a positive outlook.
• Confident use of business IT systems.

Required skills

• Experience using Dynamics 365 for order processing.