Administration Officer

About the role

We are seeking an Administration Officer to join a busy, customer‑focused organisation in Braintree. You will provide essential administrative support, ensuring applications are processed accurately and customers receive a high level of service.

Key responsibilities

• Carry out detailed reviews of customer applications in line with company procedures.
• Update and maintain customer records using internal IT systems.
• Verify income, household details and other supporting information.
• Prioritise higher‑risk or complex cases where required.
• Respond to enquiries via telephone, email and face‑to‑face.
• Maintain accurate documentation and perform quality checks.

Required profile

• Highly organised, methodical and attentive to detail.
• Strong administration background, preferably with customer‑service experience.
• Confident using IT systems and able to manage a varied workload.
• Willing to work on‑site during training and subsequently adopt a hybrid schedule.
• Able to obtain a DBS check.

Required skills

What we offer

• £12.75 per hour PAYE or £16.33 per hour Umbrella.
• 37‑hour work week on a 6‑month fixed‑term contract.
• Hybrid working after successful completion of the training period.
• Supportive team environment with clear development pathways.