Administration & Operations Team Manager (12‑Month Fixed‑Term)

About the role

We are looking for a dynamic Administration & Operations Team Manager to lead a high‑volume administrative function for a 12‑month fixed‑term period. You will oversee a team of 10+ administrators, ensuring smooth workflow, high service standards and continuous improvement. Full technical training on our systems will be provided, so industry‑specific experience is not required.

Key responsibilities

• Provide day‑to‑day direction, coaching and support to a team of 10+ administrative professionals.
• Conduct regular 1‑2‑1s, set clear objectives, monitor performance and manage workloads against strict SLAs.
• Utilise centralised systems to track daily workloads and ensure service level targets are consistently met.
• Act as the primary point of contact for senior internal stakeholders and handle escalated queries professionally.
• Review and refine team processes to identify efficiencies and support seamless integration of incoming work.

Required profile

• Proven experience line‑managing administrative, operations or customer‑service teams (ideally 10+ members).
• Strong track record in performance management, including running 1‑2‑1s, setting KPIs and managing workflow against SLAs.
• Excellent leadership and communication skills with the ability to inspire and develop staff.
• Open to candidates from legal, property, finance, logistics, utilities or corporate shared‑services backgrounds.

Required skills

• Proficiency with Microsoft Office suite, particularly Excel.
• Ability to quickly learn and operate centralised workflow and reporting systems.

What we offer

• Negotiable salary plus a comprehensive benefits package.
• Modern office facilities with excellent transport links in Croydon.
• Supportive executive team and a collaborative, award‑winning workplace culture.
• 12‑month fixed‑term contract with the possibility of extension based on performance.