Administration Team Leader – Operations Department

About the role

The Administration Team Leader will head the office administration function within the Operations Department, acting as the bridge between the admin team and warehouse operatives to ensure smooth daily operations.

Key responsibilities

• Lead and manage the office administration team within the Operations Department.
• Coordinate closely with warehouse operatives to align administrative and warehouse activities.
• Maintain the company CRM system with accurate, up‑to‑date data.
• Prepare and dispatch customer quotations promptly.
• Process purchase orders and related documentation.
• Handle warranty requests with suppliers and internal teams.
• Compile operational and management reports as required.
• Oversee supplier Pre‑Qualification Questionnaires (PQQs) and keep records current.
• Support internal audits, ISO record keeping, and health & safety reporting.
• Assist the Head of Operations with administrative and reporting needs.
• Identify and implement improvements to administrative processes and operational efficiency.

Required profile

• Previous experience in an administrative leadership or senior administration role.
• Strong organisational and coordination abilities.
• Competence with Microsoft Office 365 (Word, Excel, Outlook, etc.).
• Experience working with CRM systems.
• Health & safety or compliance experience is advantageous.
• Ability to manage multiple tasks and priorities effectively.
• Excellent communication and interpersonal skills.
• High attention to detail.

Required skills

• Microsoft Office 365 (Word, Excel, Outlook)
• CRM systems