Administrative Assistant – Operations & Client Support

About the role

We are seeking an Administrative Assistant to join a well‑established professional services organisation in London. The role supports the Operations & Client Support team, providing a blend of front‑line client interaction, administrative coordination and operational assistance in a fast‑paced environment.

Key responsibilities

• Act as the first point of contact for client enquiries via phone and email.
• Resolve queries efficiently and escalate complex matters when required.
• Produce accurate reports and spreadsheets for management.
• Maintain and update internal systems and databases.
• Set up and manage new cases on the case‑management system.
• Support payment queries and account administration.
• Handle incoming/outgoing post, scanning and document management.
• Conduct welcome calls and support client onboarding.
• Assist with email and telephone campaigns.
• Provide wider operational and ad‑hoc administrative support.

Required profile

• Previous administrative experience in a busy office environment.
• Strong customer‑service orientation.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritise workload and meet deadlines.
• Proactive, positive and professional attitude.

Required skills

• Microsoft Office suite (Word, Excel, Outlook).

What we offer

• Competitive salary up to £30,000 per year.
• Office‑based role in central London.