Administrator – Customer & Service Coordination

About the role

This temporary 3‑6 month position offers an immediate start as an Administrator supporting a fast‑growing service provider in the Southampton area. The role is full‑time, office‑based and may become permanent based on performance and business needs.

Key responsibilities

• Liaise between customers, engineers and technicians to schedule and complete service visits efficiently.
• Manage customer expectations via email and telephone.
• Coordinate diaries, confirm appointments and plan routes.
• Issue job sheets, ensure required materials and stock are available.
• Handle high volumes of administration, including timesheets, quotes, invoicing and aged debt resolution.
• Process supplier invoices and support the finance team.
• Address customer queries and complaints professionally.

Required profile

• Previous experience in an administrative role.
• Excellent organisational skills with strong attention to detail.
• Effective communication skills, both written and verbal.
• Ability to manage multiple priorities in a fast‑paced environment.
• Customer‑focused, reliable and proactive attitude.

Required skills

What we offer

• Competitive salary of £26,000‑£27,000 per annum.
• Full‑time hours: 37.5 per week, Monday‑Friday 8:30‑17:00.
• 100% office‑based work in Chandler's Ford.
• Immediate start with rapid interview process.