Administrator – Customer Service & Data Management

About the role

This position provides essential administrative support to a team of Employment Advisers and Trainers delivering employability and vocational training. You will act as the first point of contact for customers, handling enquiries by phone and in‑person, and ensuring accurate data entry across multiple systems.

Key responsibilities

• Receive referrals from Job Centre Plus and other partners, schedule initial appointments and conduct eligibility checks.
• Create and maintain individual customer records in internal databases.
• Prepare training rooms, compile attendance registers and support course commencement processes.
• Liaise with employers to gather evidence of customer progression.
• Submit claims paperwork to the Risk team and ensure all documentation is complete before filing S4 claim forms.
• Respond to participant queries both face‑to‑face and over the phone, escalating unresolved issues as needed.

Required profile

• Strong customer‑service orientation with excellent telephone etiquette.
• Highly organised with meticulous attention to detail.
• Ability to work quickly and accurately with data entry tasks.
• Experience handling confidential information and following prescribed procedures.

Required skills

What we offer

• Competitive salary of £28,000 per year.
• Full‑time permanent contract.
• Opportunity to work within a supportive team focused on employability outcomes.