Administrator – Hybrid (Swindon)

About the role

The Administrator will deliver efficient, accurate, and timely administrative support to ensure smooth day‑to‑day operations within the department. Based in Swindon, the role starts onsite for training and then moves to a hybrid model.

Key responsibilities

• Process and maintain documentation, ensuring data accuracy and integrity.
• Update and manage databases, supporting the full vehicle lifecycle.
• Liaise with internal teams such as sales, customer service, and operations.
• Handle incoming queries via email or phone and provide administrative assistance to resolve issues.
• Support the production and distribution of reports, agreements, and customer communications.
• Monitor service level agreements (SLAs) and key performance indicators (KPIs), escalating issues when required.
• Assist with invoicing, contract creation, and documentation control.
• Provide excellent internal and external customer service.
• Perform ad‑hoc administrative tasks as directed by the team or manager.

Required profile

• Strong attention to detail to ensure data accuracy and integrity.
• Commitment to delivering excellent internal and external customer service.

Required skills