Administrator – Office Support

About the role

We are recruiting on behalf of a well‑established, growing organisation for an experienced Administrator to join its friendly Head Office team in West Molesey. You will be at the heart of a busy operation, coordinating claims, supporting customers and colleagues, and ensuring smooth behind‑the‑scenes processes.

Key responsibilities

• Manage incoming calls and emails, allocating work efficiently.
• Coordinate claims from initial allocation through to completion.
• Liaise with internal departments, customers, contractors and third parties.
• Monitor workloads and produce reports to support business performance.
• Maintain accurate records and manage documentation.
• Provide first‑class customer service and resolve enquiries professionally.
• Support wider business administration as required.

Required profile

• Minimum 3 years’ experience in administration or office support with a stable work history.
• Excellent verbal and written communication skills.
• Strong organisational ability and exceptional attention to detail.
• Confidence managing multiple tasks and priorities simultaneously.
• Proficient with Microsoft Office, especially Excel, Outlook and Word.
• Ability to work independently while contributing to a close‑knit team.
• Positive attitude and willingness to get involved wherever needed.

Required skills

• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• CRM or case‑management systems (optional)
• QuickBooks or basic accounting processes (optional)

What we offer

• Competitive salary of £25,000–£30,000 per year, dependent on experience.
• Monday‑to‑Friday, 8:30 am–5:30 pm schedule – no weekends.
• Supportive and collaborative head‑office environment.
• Varied role with genuine responsibility from day one.
• Opportunity to join a growing business where your contribution is recognised.