Administrator – Office‑Based, Edinburgh

About the role

Our client is looking for a highly organised and proactive Administrator to join their busy, friendly team in the heart of Edinburgh. This full‑time, office‑based position offers the chance to support multiple business functions and develop sales activity across online channels.

Key responsibilities

• Provide day‑to‑day administrative support across the business.
• Answer incoming telephone calls and process customer orders.
• Enter and manage orders accurately through to completion.
• Prepare invoices and related customer documentation.
• Arrange courier bookings and pallet collections.
• Manage enquiries from customers and suppliers via a shared mailbox.
• Update and maintain company websites and online shop platforms.
• Support and develop sales activity on Amazon and other online marketplaces.
• Assist with additional administrative tasks as required.

Required profile

• Previous experience in an administrative role.
• Strong organisational skills with the ability to prioritise multiple tasks.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Confident telephone manner and professional customer service approach.
• Ability to handle confidential information with discretion.
• Reliable, conscientious and proactive work ethic.

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience using Sage software.
• Website management and content updating experience.
• Knowledge of Amazon Seller Central or other online marketplace platforms.
• Basic digital and online marketing knowledge.

What we offer

• Salary £28,000‑£32,000 per year, dependent on experience.
• Full‑time schedule: Monday to Friday, 9:00 am – 5:00 pm.
• Office‑based role in Edinburgh city centre.