Administrator – Outpatients Department

About the role

We are seeking an Administrator to join the Outpatients Department at Farnham Hospital and Centre for Health. You will be part of a close‑knit team that includes Registered Nurses, Healthcare Assistants and other Administrators, reporting directly to the OPD Matron.

Key responsibilities

• Act as the first point of contact for the team, handling phone calls, emails and enquiries with professionalism.
• Assist patients with automated check‑in kiosks, direct them to waiting areas and communicate any clinic delays.
• Provide day‑to‑day administrative support to the OPD Matron and Sister, including document preparation, clinic scheduling and record updates.
• Conduct friends and family feedback audits to monitor service performance.
• Monitor and update patient transport bookings daily.
• Use electronic systems such as EPIC and SharePoint to manage patient information securely.
• Handle sensitive information with confidentiality and compliance.

Required profile

• Professional and friendly communication style.
• Strong organisational abilities and attention to detail.
• Ability to work collaboratively within a multidisciplinary team.

Required skills

• EPIC
• SharePoint

What we offer

• Salary between £24,853 and £27,387 per year.
• Group pension scheme.
• Free tea, coffee and milk at the base location.
• Access to My Reward Hub for discounts, cashback and vouchers.
• Financial wellbeing tools, mental health support and career coaching.
• eLearning and professional development opportunities through the Learning Enterprise.
• Innovative culture backed by at least £100,000 of ring‑fenced funding each year.