Administrator / Receptionist

About the role

JTL is seeking a full‑time Administrator / Receptionist to provide essential administrative and front‑desk support for its Tyneside training centre and the wider Northeast region. The role involves managing timetables, handling calls, and ensuring a welcoming environment for visitors and apprentices.

Key responsibilities

• Provide general administration support for the centre and staff.
• Manage timetabling systems, workshop, classroom and meeting‑room bookings.
• Answer incoming telephone calls promptly and professionally.
• Welcome and assist visitors, creating a positive first impression.
• Maintain a safe, secure centre environment and follow relevant policies.
• Handle incoming and outgoing post as directed by the Centre Manager.
• Coordinate exam bookings, room allocations and invigilator arrangements.
• Update centre diaries and manage stationery and stock levels.
• Open and close the centre when required.
• Keep apprentice tracking documents up to date and process invoicing and purchase orders.

Required profile

• GCSE Maths and English (grade A‑C) or equivalent.
• Good IT proficiency.
• Strong organisational abilities.
• Excellent telephone etiquette.
• Customer‑facing skills.
• Desirable: previous administration experience.

Required skills

• IT skills (general computer literacy).

What we offer

• 25 days annual leave plus bank holidays, with additional days for long service and a Christmas shutdown.
• Generous pension scheme with matched contributions and employer top‑up.
• Life assurance, occupational sick pay and optional private healthcare after probation.
• Gym membership discounts, cycle‑to‑work scheme and Employee Assistance Programme.
• CPD support, funding for professional qualifications and paid professional memberships.
• Corporate wear allowance, retail discounts and season‑ticket loans.