Administrator / Receptionist

About the role

We are seeking a dedicated Administrator / Receptionist to be the first point of contact for service users and visitors at Change Grow Live in Swindon. You will provide essential administrative and clerical support, enabling our team to focus on delivering high‑quality care and support for individuals dealing with alcohol and drug‑related issues.

Key responsibilities

• Answer telephone calls and greet visitors, ensuring a courteous and non‑judgemental first impression.
• Handle correspondence, data entry and record‑keeping accurately and confidentially.
• Take minutes at partnership and clinical meetings and distribute them as required.
• Collate, monitor and report data, statistics and other information for the project.
• Perform general office duties such as photocopying, filing and managing incoming mail.
• Support the administrative team by organising documents and assisting with ad‑hoc tasks.

Required profile

• Knowledge of general office procedures and a commitment to confidentiality.
• Proficiency with Microsoft Word, Excel and other MS Office applications.
• Strong interpersonal skills and the ability to work flexibly within a team.
• Effective written and verbal communication, with solid numeracy.
• Excellent organisational and time‑management abilities.
• Willingness to identify personal training needs and engage in supervision.
• Experience taking minutes is an advantage.

Required skills

• Microsoft Word
• Microsoft Excel
• MS Office suite

What we offer

• Fixed‑term contract until 31 March 2027.
• Full‑time schedule – 37.5 hours per week.
• 25 days of annual leave.
• Opportunities for professional development within a supportive charity environment.