Administrator Receptionist

About the role

We are seeking an Administrator Receptionist to join a Substance Misuse Service in Accrington on a five‑month contract. The role starts immediately and involves being the first point of contact for clients and visitors, ensuring smooth administrative operations and a welcoming environment.

Key responsibilities

• Greet and welcome clients and visitors professionally, managing the reception area.
• Register clients, schedule appointments and maintain accurate, confidential client records.
• Handle incoming calls and direct them to the appropriate staff or department.
• Take accurate meeting minutes during staff meetings and other sessions.
• Assist clients with inquiries, appointment bookings and provide basic information about the service.
• Keep the reception and waiting areas tidy, organised and up‑to‑date with relevant information.
• Participate in staff meetings, training sessions and contribute to service improvement.

Required profile

• Excellent communication and customer‑service skills.
• Ability to work independently and as part of a team.
• Strong organisational and record‑keeping abilities.
• Willingness to adhere to confidentiality agreements and organisational policies.
• Basic Disclosure and Barring Service (DBS) check will be required.

Required skills