Administrator – Temp to Permanent (Facilities Management)

About the role

We are seeking an organised Administrator to join a busy facilities management team in Fareham. This temporary position offers the potential to become permanent, providing a fast‑paced environment where you will handle maintenance requests and coordinate contractors.

Key responsibilities

• Answer incoming calls within a 30‑second SLA and respond to emails within 30 minutes.
• Log maintenance requests accurately in the internal system.
• Raise and allocate jobs to the appropriate contractor or trade using a specialist scheduling system.
• Coordinate reactive maintenance works and monitor progress, providing updates to stakeholders.
• Liaise with contractors, engineers, clients and other stakeholders.
• Maintain accurate records and complete administrative tasks efficiently.
• Deliver a high standard of customer service at all times.

Required profile

• Previous administration experience.
• Strong customer service and telephone handling skills.
• Confidence using multiple IT systems.
• Excellent communication and organisational abilities.
• Ability to work effectively in a fast‑paced environment.
• Strong attention to detail and accuracy.
• Capability to prioritise workloads and manage multiple tasks simultaneously.

Required skills

• Proficiency with scheduling software.

What we offer

• £28,000 equivalent salary (annual).
• Monday to Friday, 8:00 am – 4:30 pm with a 30‑minute unpaid lunch break.
• Temporary role with the possibility of permanent employment.
• Weekly pay, up to 28 days annual leave, and access to employee benefits such as eyecare vouchers and recognition awards.