Administrator – Training & Development

About the role

We are looking for a highly organised, customer‑focused Administrator to join our Training & Development team. You will work closely with the Training and Apprenticeship Coordinator and the wider Learning & Development team to ensure accurate record‑keeping and smooth delivery of apprenticeship programmes.

Key responsibilities

• Process, update and maintain apprenticeship information and learner data.
• Maintain Individual Learner Records (ILR), including withdrawals, transfers, achievements and breaks in learning.
• Input and manage learner data to support apprenticeship funding claims.
• Produce reports on attainment, progression and retention.
• Communicate with apprentices about programme events, requirements and deadlines.
• Support Internal Quality Assurance (IQA) and End Point Assessment processes.
• Administer training course commissioning, room bookings and resource allocation.
• Manage shared mailboxes, respond to enquiries and monitor training expenditure.
• Administer training evaluations and learner feedback.

Required profile

• Previous experience in an administrative role.
• Strong attention to detail and high levels of accuracy.
• Excellent written and verbal communication skills.
• Professionalism, integrity and discretion when handling sensitive information.
• Commitment to equality, diversity and inclusion.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel

What we offer

• Four‑day work week (Monday‑Thursday, 29 hours per week).
• Free on‑site parking.
• Hourly rate of £16.56 inclusive of holiday pay.