Administrator – Wirral

About the role

We are looking for an Administrator to join our friendly team in Wirral, supporting end‑to‑end service delivery for patients. You will be the first point of contact for referrals, appointments and clinician support, ensuring accurate and timely administration.

Key responsibilities

• Act as the primary contact for all communications with patients, interpreters, healthcare professionals and colleagues.
• Process and monitor patient referrals in line with Referral‑to‑Treatment pathways, escalating issues as needed.
• Schedule, amend and monitor appointments, managing capacity and KPI breaches.
• Handle confidential patient information in accordance with data security policies.
• Maintain compliance with ISO and internal quality systems.
• Support clinicians and the wider team to deliver high‑quality patient service.
• Administer external clinic activities such as school referrals and queries.
• Perform stores administration: booking goods, processing orders, managing shipping, handling stock transfers and returns.
• Conduct weekly stock counts and ensure proper labeling, housekeeping and PPE levels.

Required profile

• Excellent organisational and prioritisation abilities with the capacity to multitask under tight deadlines.
• Strong written and verbal communication skills and a professional telephone manner.
• High attention to detail and accuracy.
• Comfortable handling confidential information and adhering to data security protocols.
• Proactive, positive attitude and a collaborative team player.

Required skills

• Proficiency with Microsoft 365.
• Experience in order processing and data entry using IT systems.
• General computer literacy across standard office software.

What we offer

• Competitive market salary.
• Incremental holiday allowance starting at 35 days, rising to 41 days with service (including bank holidays).
• Refer‑a‑Friend incentive scheme.
• Enhanced family leave/pay and Death in Service benefit.
• Cycle‑to‑Work scheme and employee recognition programmes.