Aftersales Manager

About the role

The Aftersales Manager will lead the service department of a well‑established motor‑trade dealer group in Croydon. You will be responsible for driving both volume and profitability while ensuring the highest standards of customer satisfaction.

Key responsibilities

• Oversee day‑to‑day operations of the aftersales department, managing a team of technicians and advisors.
• Set and achieve volume and profit targets through effective team leadership.
• Maintain and improve customer satisfaction scores across all service interactions.
• Control departmental finances, ensuring budgets are met and margins are protected.

Required profile

• Proven experience in a similar aftersales or service management role within a PLC‑type motor‑trade environment.
• Strong organisational and people‑management abilities.
• Demonstrated financial control and ability to meet profit targets.

Required skills

What we offer

• Competitive OTE package starting at £67,000 per year.
• Company car scheme with the option of up to two vehicles.
• Up to 7% employer pension contribution.
• 22 days annual leave (rising to 26 days with service) plus bank holidays.
• Industry‑leading training, development programmes and a supportive team culture.
• Shopping discounts via a rewards app.