AI & Digital Support Apprentice

About the role

We are looking for an enthusiastic AI & Digital Support Apprentice to join our IT support team in Berkhamsted. You will work alongside experienced support technicians, handling a variety of user queries and gaining hands‑on experience with both traditional IT and emerging AI tools.

Key responsibilities

• Answer user requests via phone, email and ticketing system, providing friendly first‑line support.
• Troubleshoot and resolve hardware, software, network and printer issues on Windows and macOS devices.
• Use remote‑access tools to diagnose problems and guide users to solutions.
• Escalate unresolved incidents with detailed notes to senior technicians.
• Build and maintain desktop/laptop PCs, Macs and Windows Server hardware.
• Perform system health checks and support software applications.
• Assist clients with digital and AI requirements, including basic automation projects.
• Occasionally travel to client sites for on‑site support.

Required profile

• Friendly, patient and eager to learn.
• Good communication skills, both written and verbal.
• Ability to follow IT policies and procedures.
• Interest in AI, automation and digital transformation.

Required skills

• Windows desktop operating systems.
• macOS devices.
• Windows Server basics.
• Remote access and troubleshooting tools.
• Microsoft Office 365 administration.
• Basic use of AI and automation tools.

What we offer

• Apprenticeship training with real‑world experience.
• Exposure to a range of IT environments and AI projects.
• Supportive team culture and clear career progression.