Air Export Coordinator

About the role

We are seeking an experienced Air Export Coordinator to join a leading global freight forwarding business operating from London Heathrow Airport. The role focuses on managing temperature‑sensitive and time‑critical air shipments, ensuring smooth handling from booking to departure while maintaining compliance with customs and airline regulations.

Key responsibilities

• Manage the end‑to‑end air export process for temperature‑controlled and perishable cargo.
• Arrange airline bookings, coordinate collections, deliveries and supplier requirements.
• Prepare and process export documentation including MAWBs, HAWBs, commercial invoices and customs paperwork.
• Complete export customs entries accurately and independently.
• Liaise with customers, airlines, overseas agents, hauliers and warehouse teams to ensure efficient shipment movement.
• Provide proactive shipment updates, resolve operational issues and monitor progress against delivery deadlines.
• Maintain accurate operational files and ensure timely invoicing.

Required profile

• Previous experience in air export freight forwarding (essential).
• Experience handling temperature‑controlled, pharmaceutical or perishable shipments (advantageous).
• Strong understanding of export documentation and HMRC customs procedures.
• Excellent organisational ability to prioritise multiple shipments.
• Confident communication with customers, agents and airlines.

Required skills

• Microsoft Office
• Freight forwarding systems

What we offer

• Competitive salary £35,000‑£40,000 per year.
• 4‑on/4‑off shift pattern (06:00‑18:00).
• Long‑term career development within a global freight forwarding group.
• Supportive, collaborative working environment handling specialist cargo.