Air Import Clerk – 4 on/4 off schedule

About the role

We are seeking an experienced Air Import Clerk to join a busy freight forwarding team in Feltham. The role operates on a 4‑on/4‑off shift pattern, handling air import shipments from initial booking through to delivery while providing high‑level customer service.

Key responsibilities

• Manage air import shipments end‑to‑end, ensuring operational and customs compliance.
• Monitor estimated times of arrival, track inbound freight and liaise with airlines, hauliers and internal departments.
• Book shipments from pre‑alerts, prepare pre‑lodgements, T1 documentation and ETSF records.
• Process customs entries accurately in line with current regulations.
• Prepare quotations, arrange collections and deliveries with transport providers.
• Maintain a portfolio of key customer accounts, delivering proactive support.

Required profile

• Proven experience in air import freight forwarding, handling shipments from start to finish.
• Strong knowledge of customs procedures, including T1s and pre‑lodgements.
• Excellent organisational abilities and attention to detail.
• Effective communication skills and a proactive, customer‑focused attitude.

Required skills

• ASM GEMS (highly desirable).

What we offer

• Competitive salary range of £33,000‑£38,000 per year.
• Full‑time permanent position with a 4‑on/4‑off roster.
• Opportunity to work within a well‑established freight forwarding company.