Air Import Coordinator

About the role

Our client, a well‑established freight forwarding and logistics company based at Heathrow, is looking for an experienced Air Import Coordinator to join their growing import team. You will manage inbound air‑freight shipments from arrival through customs clearance to final delivery, ensuring compliance with UK regulations and high‑value cargo handling standards.

Key responsibilities

• Plan and manage inbound air‑freight shipments according to customer requirements.
• Prepare and submit customs documentation, including import declarations and CITES paperwork.
• Arrange customs clearances, coordinate deliveries and liaise with airlines, airport handlers, transport providers and customs authorities.
• Provide customers with regular shipment updates and resolve operational issues.
• Maintain accurate shipping files, operational records and monitor shipment status to meet deadlines.
• Support the wider import team and ensure adherence to quality and compliance procedures.

Required profile

• Previous experience in air‑freight imports or freight forwarding (essential).
• Good knowledge of UK customs regulations and import procedures.
• Familiarity with import regimes such as Bonded Warehousing, Inward Processing Relief (IPR) and Temporary Importation (TIB).
• Strong organisational abilities, proactive attitude and ability to work under pressure.
• Fluent English; additional Italian or French is a plus.
• Successful candidates must pass a full DBS check and aviation security screening.

Required skills

• Working knowledge of CDS (Customs Declaration Service).
• Experience with AS400, SAP and Microsoft Office.