Air Import Operator – Freight Forwarding

About the role

We are seeking an Air Import Operator to join a well‑established freight forwarding company in Staines. The successful candidate will coordinate air import shipments, manage customs entries and ensure dangerous goods are handled in line with regulations.

Key responsibilities

• Coordinate end‑to‑end air import shipments for general freight customers.
• Prepare and process customs import entries accurately.
• Handle dangerous goods shipments complying with IATA regulations.
• Liaise with airlines, handling agents, customers, overseas offices and transport providers.
• Prepare and verify import documentation including MAWB/HAWB, customs paperwork and arrival documents.
• Monitor shipments from arrival through customs clearance to final delivery.
• Provide customers with regular updates and resolve operational issues.
• Ensure files are costed and invoiced within agreed timelines.
• Maintain compliance with company procedures, HMRC regulations and import customs requirements.

Required profile

• Previous experience in air import freight forwarding.
• Strong knowledge of customs import entries.
• Good understanding of IATA dangerous goods regulations (desirable).
• Excellent communication and organisational abilities.
• Ability to manage multiple shipments in a fast‑paced environment.

Required skills

• Proficiency with freight forwarding systems.
• Competence in Microsoft Office applications.

What we offer

• Competitive salary up to £34,500 per annum.
• Additional benefits package.
• Opportunity to work within a supportive logistics team.